MotionKit
Refund policy
You can try MotionKit free before paying anything. If you do pay and it is not right for you, this is how refunds work.
14-day money-back guarantee
If you are not happy with your first subscription payment, email us within 14 days of that payment and we will refund it in full. This applies once per customer.
After the first 14 days
Subscription payments are not refunded for a month that has already started. You can cancel at any time from Plan and billing, and you keep access until the end of the month you have paid for.
Top-ups
A top-up can be refunded within 14 days if none of its videos have been used. Once any have been used, it cannot be refunded.
If something goes wrong on our side
If you are charged in error, charged twice, or the service is unavailable for a significant part of a month you paid for, email us and we will put it right with a refund or credit.
How to ask
Email hello@motionkitai.com from the address on your account. Refunds go back to the original payment method, usually within 5 to 10 working days.
Your legal rights
This policy is in addition to your rights under UK consumer law. By starting a paid plan you ask us to begin the service straight away, which means the usual 14-day cancellation right for online purchases ends once you start using it. Our money-back guarantee above gives you the same 14 days regardless.